1.
Return Window
Any return request for a damaged, defective product or shipping error must be submitted within a maximum period of 5 (five) calendar days after the package delivery date confirmed by the courier company.
Return & Refund Policy
V&E Manufacture and Trade S.A. de C.V.
At V&E Manufacture and Trade S.A. de C.V. we are committed to ensuring that every cigar and accessory reaches your hands with the highest standards of quality and preservation in our humidor (70/70). Due to the delicate, artisan, and perishable nature of tobacco products, our return and refund policy is governed by the following terms:
2.
Product Condition for Returns
To be eligible for a return or exchange, the product must strictly meet the following conditions:
Be completely unlit, unused, and in the same condition in which it was delivered.
Retain its original packaging, protective bands, cellophane, or cedar boxes intact.
Returns are not accepted for personal preference or change of mind once the product has been opened or handled, due to strict hygiene and humidity chain preservation standards.
3.
Valid Reasons for Return
Returns will only be accepted under the following justified circumstances:
Product severely damaged or broken during the transportation and shipping process.
Evident manufacturing defect in the cigar's construction (verifiable structural defects that prevent smoking).
Error in the item shipped (receipt of a different format, vitola, or wrapper type than what was purchased in the official order).
4.
Return Process
If your product meets the above criteria, follow these steps to initiate the process:
01
Contact us immediately
Contact our team through our corporate WhatsApp +529935170820 or by email.
02
Provide evidence
Send your order number, a description of the issue, and photos or video of the product and packaging condition upon receipt.
03
Collection or return
Our team will inform you of the steps for collection or return shipment to our facilities in Cancún.
5.
Refund Process and Terms
Once the returned product has been received and physically inspected, a resolution will be issued:
If the refund is approved, it will be processed within 5 to 10 business days.
The refund will be issued through the same original payment method or via direct bank transfer.
Initial shipping costs are non-refundable, unless the return is a direct result of an operational error on our part.
6.
Contact Details
For any questions, clarifications, or warranty follow-up, you can contact us directly:
Company
V&E Manufacture and Trade S.A. de C.V.
Location
Cancún, Quintana Roo, Mexico.
Phone / WhatsApp
+529935170820